Delivery and collection information
Please allow one working day for all standard shipping orders to be processed & despatched or up to 48 hours in extremely busy periods such as Christmas & Bank Holidays.
Once your order has been shipped you will receive an automatic email. Please check your spam/junk folder for this if you do not receive it.
We use Royal Mail and My Hermes to send all orders. You will receive an email to confirm your order has been posted and to let you know which courier your item is with. A tracking number will be given in the email where you can then track the route of your order.
*Our email system simply relies on the customer inputting their email address correctly when ordering.*
*PLEASE NOTE OUR DELIVERY SYSTEM RELIES ON THE CUSTOMER INPUTTING THE CORRECT SHIPPING ADDRESS IN ORDER TO DELIVER YOUR ITEM IN THE SPECIFIED TIMESCALES. YOUR PURCHASE WILL NOT BE DELIVERED IN THE SPECIFIED TIMESCALES IF ANY INFORMATION IS MISSING.. THIS INCLUDES INCORRECT POSTCODES, MISSING DOOR NUMBERS AND/OR STREET NAMES. FRANKIES FASHION BOUTIQUE CANNOT BE HELD RESPONSIBLE FOR ORDERS GOING MISSING WITHIN THE ROYAL MAIL/MY HERMES SYSTEM DUE TO INCORRECT ADDRESSES GIVEN AS ROYAL MAIL/MY HERMES WILL NOT REIMBURSE IF THE ADDRESS IS INCORRECT.*
Standard Delivery is £3.99 and are sent tracked with Royal Mail OR My Hermes
Delivery is 3-5 working days from despatch for mainland UK destinations tracked & insured.
You can also track it using the tracking number sent to you in your confirmation email.
Local Pick Up Service is FREE
Please note this service is available 7 days a week.
All orders can be picked up within an hour of placing your order. Please just drop us an email to firstname.lastname@example.org to let us know when you will be collecting so we can ensure your item is ready and that somebody can be there to hand over your purchase. Please also bring a form of ID with you. A signature will be required upon pick up.
Please see below our pick up address:
Frankie’s Fashion Boutique
63 Walkden Road
Ireland – STANDARD ONLY is £8.00
Ireland £8.00 tracked & insured, takes up to 5 working days and will require a signature upon delivery.
INTERNATIONAL/REST OF THE WORLD £15
Within Europe and other worldwide location (e.g. Australia, USA, Canada) Flat Cost £15.00 tracked & insured, takes 10/14 working days and will require a signature upon delivery.
ALL CUSTOMERS PLEASE READ
PLEASE NOTE IF THERE IS A DISCREPENCY WITH THE COURIER WHERE ITEMS HAVE BEEN TRACKED/SIGNED FOR THEN WE CAN ONLY ISSUE A REFUND BACK TO THE CUSTOMER ONCE AN ENQUIRY HAS BEEN RAISED WITH THE COURIER AND THE COURIER HAS REFUNDED BACK TO US. THIS WILL BE ISSUED AT OUR DISCREPENCY.
PLEASE NOTE IF YOUR ORDER IS NOT RECEIVED WITHIN THE APPLICABLE TIMESCALES SPECIFIED ABOVE YOU MUST CONTACT US TO INFORM US OF THIS WITHIN 20 DAYS OF THE ORDER BEING PLACED. IF YOU CONTACT US OUTSIDE OF THIS WE CAN NOT ISSUE A REFUND.
Please email email@example.com if you need any further assistance. Please do not contact the email address attached to our PayPal account as it is for PayPal use only and any emails sent to this will not be responded to.